Corporate Social Responsibility and Ethics
Summary of the chapter called "Corporate Social Responsibility and Ethics" in Barbara Parkers 2005 textbook "Introduction to Globalisation and Business"
CSR initiatives are argued for not just because of your philanthropic tendencies, but because studies have shown that CSR activities:
are important to the western public (The public's view, 2002)
help attract, retain and motivate employees (Lewin and Sabater, 1996)
correlate to business performance if the firm pursues the triple bottom line (Green in good, 1999)
Firms attitude towards CSR can be plotted on a continuum:
Maximise firms profits to the exclusion of all else
Do what it takes to make a profit, skirt the law, fly below the radar
Fight social responsibility initiatives
Comply: do what is legally required (Friedman's view)
Do more than what is required (philanthropic giving)
Articulate social value objective
Integrate social objective and business goals
Lead the industry and other businesses with best practices
After you get away from the Friedman view that, the business of business is to yield profits legally, than the continuum states the next stages of CSR activities start from Philanthropic Giving and advancing all the way to leading the industry with best business practices.
This process starts first by doing a little more than legally required by the law or "Philanthropic Giving". Here many business engage with charitable causes to donate funds or time to helping them achieve their objectives. This can be achieved strategically as well by giving to a charity which aligns with your own strategies e.g. Avon "the company for women" donates funds to breast cancer research.
The next step involves articulating the firms social objectives which outline the 'why' and 'how' of CSR activities the firm will engage in.
Then we rise up to the point where we marry our social objectives with our business goals. The three ways of doing this is by:
Engaging with stakeholder - follow the Clarkson Principles of Stakeholder Management
Cause-related marketing - to help change the companies perception in the minds of consumers favourably
Cause-base partnership (CBP) - where businesses and not-for-profits partner to address social problems
The final step in the CSR continuum is to lead the industry with CSR best practices. This step involves leading the world in human right initiatives and stake the firms reputation its ethical and moral code. Prominent examples include The Body Shop which was founded by Anita Roddick and takes great care in ensuring its products provide no harm to the environment, and its suppliers are treated fairly.
The ethical values of an organisation are shaped by many factors. In the domestic environment where the firm in based the ethical values are a function of the national culture. The national culture influences the organisations ethical responsibility, however it is not the only factor. Managers have a very strong influence on the eventual outcome of the firms ethical code, and any negative behaviour on their part can have strong and lasting effect on this within the organisation.
When a company moves into new markets abroad, it is faced with the challenge of adapting its ethics to the local context (ethical relativism) or to enforce its values (ethical absolutism). This occurs because the chances of your ethical values being present within an international setting are small due to national differences.
Ethical absolutism or ethnocentrism where the home-culture is 'right' and the host-culture 'wrong' can create conflicts within the local staff and lead to resentment of the parent company. Ethical relativism however, is closer to to the "when in Rome, do as the Roman do" cliché. With relativism corporate conduct is tailored to the specific and unique situation often found in each country. However, this form of adaption also has its own set of problems:
employees being unable to substitute one set of values for another
managing the rules set for each country will result in a greater burden on compliance
Parker goes on to state that adaption is possibly best suited when home and host cultures are similar.
Ethics in a global context to be continued